Building and Retaining Client Relationships

This course enables sales professional to build strong and lasting relationships with customers based on understanding of the other parties needs and expectations, and by developing a mutually beneficial partnership approach to working with customers.

Course Details

What is the course about?

This course enables sales professional to build strong and lasting relationships with customers based on understanding of the other parties needs and expectations, and by developing a mutually beneficial partnership approach to working with customers.

Who is the course for?

Sales professionals with long-term sales cycles and account management responsibilities.

What will you gain from the course?

You will gain an understanding of how to evaluate and prioritise which roles in a client organisation need actively managing to ensure successful sales relationships.

You will develop your understanding of lifetime client value, how to build repeat business and earn referrals.

You will learn how to build trust, cooperation and commitment with customers; and how to monitor and evaluate their views of you and your organisation.

iCQ Level 3 Unit Accreditation is available for this course.

What they say…

Elliot Hall – MyGo

“An apprenticeship was the perfect way to learn these new skills, gain vital work experience and earn whilst I learn!”  (Read More)

How long does the course take to complete?
1 day

How much does the course cost?

To find out more about course costs and delivery options, please contact us.