Meet One of Our Apprentices

Read all about Tom’s journey on becoming an apprentice in Customer Service and the impact it has made on him

Customer Service Apprentice

Situation

I was working part time in the catering business, but it wasn’t something I wanted as a career. I started to look for a new job and I came across a warehousing apprenticeship, which at the time seemed like a really good idea – but, again, it wasn’t something that I wanted as a career.

I was in a situation where I wanted something new and fast. That’s when I got into contact with Opportunities Workshop who put me in the right direction after being so unsure on what career path to take.

Solution

Opportunities Workshop arranged for us to have a meeting where we discussed what skills I currently had and what I was interested in learning more about.

That’s when Opportunities Workshop helped me realise that a ‘Customer Service Apprenticeship’ would be perfect for me, as I really enjoy meeting new people, helping them out and learning new skills. They organised an interview for me with a local business and prepped me with interview skills which really got me motivated.

Thanks to Opportunities Workshop I was successful in my interview, which made me feel even more confident within myself.

Impact

I feel a lot more comfortable with everything now as I am doing something that I enjoy. The tutors and assessors have both been really helpful and I feel that they have got me back on track.

I have gained so many transferable skills since beginning my apprenticeship and I feel as if I am more comfortable to work independently and I can now deal with different situations confidently. I would highly recommend Opportunities Workshop to any young person who is looking to develop their career.

 


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